5 ways online faxing improves your customer experience

5 ways online faxing improves your customer experience

For many companies, faxing is an integral part of the daily business. If this is the case for your business, it is likely that it also plays a role in how customers experience your business. As the backbone of all companies, customers carry a lot of weight when it comes to their opinions in your company. If they have a pleasant experience then there is a good chance that they will return to buy from you again in the future. In addition, they are many referring friends and colleagues to your company. Thats why its so important for you to offer customers a great experience. Lets look at some ways in which online faxing can help you achieve this.

on One Communications

A customer likes to know that they are important to you. If they continue to move from one department to another and have to explain their problems again each time, it can be very frustrating for the customer. If you have a system where they speak to a person and then the entire follow up correspondence is handled by the same person, it will make the customer feel as if they are important to you. Online faxes allocate a unique fax number for each user. This number is linked to their personal email address and will come through as an email attachment. This means that when the customer sends a fax, it goes directly to the person who serves their request. This means that their issue is handled significantly more efficiently and therefore improves customer experience.

Efficient Response Time

Online faxing improves the speed and efficiency with which you can send faxes. With traditional faxing, you would have to stop what you did, print the document, scan it on the fax machine and then send it. Probably process would take five to ten minutes. Online faxes allow you to send out documents without having to leave your desk. In fact, while still on the phone with the customer, you can prepare documents to send away and get them on their way to the customer before they drop the phone. The ability to respond to customer requests so quickly will surely impress your customers and make their experience of doing business with you much more enjoyable.

Greater Document Security

Frequently faxed documents are of a sensitive nature. Think of legal documents sent to a lawyers office or health insurance. This kind of private and confidential information is not something that customers want anyone to pick up and read. Online faxing is safer by sending the fax directly to a persons computer. They do not even need to print it to review the content. This means that there are no documents around that must be protected. The documents can safely be archived on the computer and only the person they intended to be able to open and read them. When customers know that their personal information is handled with a much greater degree of privacy, this will give them greater confidence in doing business with you.

increased availability

Often, entrepreneurs and sellers have to spend time in the office. Even if they are out, they may need to send or receive information faxes. If used only traditional faxing, it would mean that they could only access faxes when they returned to the office. However, online faxing allows the person to send or receive information fax no matter where they are, as long as they have a computer with internet connection. This means that you can offer your customers an improved customer service and respond to their wishes with greater efficiency. These little things go a long way to improving customer experience.

Good system Show good business

When a company uses technology to its advantage, it shows that they are a progressive and forward thinking company. This gives confidence in the customers awareness as it says they are dealing with a company set up for success. Good system shows a level of organization and efficiency, and that you have a strong interest in managing customer needs. Using such a system as online faxing that offers both business and your customers many benefits will go a long way to improving your customers business experience.



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